Santander

★☆☆☆☆

Due to losing my Card I needed cash as an emergency only to be told by a nude Asian lady with grey hair "I CAN'T HELP BYE" Explaining my situation to her and asking her why is the branch open if it can't help genuine users just a evil look and walked off. VERY POOR SERVICE. Honestly management need to review how people are treated here no wonder so many bad reviews.

★☆☆☆☆

If I could give zero stars, I absolutely would. I have never experienced such terrible service at any bank before. There was not a single staff member in the entire branch attending to customers. The only information available was a piece of paper on the wall saying that counter services end at 3 PM. After quite some effort, I finally found a staff member — I simply wanted to ask if they could help with an issue related to a locked card. She didn’t even let me finish my sentence and rudely cut me off, telling me to wait at the entrance. But there was no one at the entrance at all. Is this really how you treat your customers? It’s no surprise that national surveys rank Santander as the worst bank in the UK for customer service. I’m honestly glad I don’t have an account here myself — it’s my family member who does. But I certainly won’t be opening one in the future, nor will I ever recommend Santander to anyone. In fact, we will be moving my family’s account to another bank as well.

★★★★★

I hope this review finds you well. I am writing to share my review of the recent experience I had with your online banking . I was particularly pleased with It is evident that your team is dedicated to ensuring customer satisfaction, and this was reflected in my experience. Furthermore, I would like to commend the efforts of sam for their professionalism and expertise. Their knowledge and willingness to go above and beyond to assist me were truly commendable. Overall my experience with online banking exceeded my expectations, and I am certain that I will continue to choose your banking for future needs. I believe that your commitment to excellence sets you apart in the industry, and I look forward to further interactions with your banking Thank you once again for a wonderful experience, and please pass on my appreciation to the team member involved in making it possible.

★★★★★

Dhaval was very helpful went through everything when opening my new account would definitely recommend him.

★☆☆☆☆

Extremely poor, no care for their customers , asked to.speak to branch manager 6-7 times over the last 6 months leaving my details ... Never heard anything back... No one cares here. I will be going where i am valued.